COMPLAINTS PROCEDURE

HOW TO MAKE A COMPLAINT

At Audiological Science Ltd. we strive to provide you with the very best level of service possible. If you are dissatisfied with the service provided in any way, please follow our complaints procedure below.

You can make a complaint by contacting us using the below information: 

• By Telephone – 0208 059 9645 

• By E-mail – audiologicalscience.barnet@nhs.net 

• By Post – Audiological Science Ltd, 5 Hoop Lane, London, NW11 8JR 

• In-Person – Any member of our team can accept a process a complaint on your behalf.

If you do not receive a satisfactory response from a member of the team, then please address your concerns to our Compliance Officer.

We will investigate your complaint and respond to within 15 working days. Please feel free to contact us for an update within this period.

We will send you the result of our investigation by e-mail or post, depending on how you contacted us in the first place or any preference you may have. We may also offer to meet with you to discuss your complaint and how we can resolve it.

If we agree with you and we find the service you received was not in-line with our company standards, we will work with you to try to find a way to resolve your complaint while also implementing changes that will improve our service going forwards.

If we find that your complaint does not support a finding of poor service, we will let you know the reasons why.