Self-Help Guide To

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Troubleshoot

Reasons there is No Sound

Turn on by closing the battery door.

If there is no sound try changing the battery to see if your battery has run out of charge.

Ensure your hearing aid battery is the correct side up – Don’t force the battery door shut.

Clean the tubes using the instructional video below.

Refer to the instructional video below on how to remove and re-attach the ear mold

Reasons its not Loud Enough

Clean ear mold/replace dome.

Consult your hearing professional.

Consult you hearing professional.

Clean the tubes using the instructional video below.

Look for the volume control on your device or ask one of the team for assistance.

Causes of Excessive Whistling/Feedback

Re-insert earmold carefully.

Re-insert your hearing aid dome.

Contact Audiological Science.

Contact Audiological Science

Change your hearing tube.

Causes of Distortion or Lack of Clarity

Clean ear mold/replace dome.

Contact Audiological Science.

Contact Audiological Science.

Contact Audiological Science

Contact Audiological Science.

Maintain

How to Change Your
Hearing Aids Batteries

  • Remove the used battery if present
  • Remove the sticker & insert the new battery into the hearing aid
  • Insert the new battery with the positive side facing upwards.
  • Close battery doors & wait for activation

How To Insert Your Hearing Aid Correctly (Thin Tube Type)

  • Remove the used battery if present
  • Place the rest of the hearing instrument behind the ear.
  • Hold the thin tube where it bends & gently push the dome inside the ear canal
  • Push the dome far enough so that the thin tube lies flush against the skin
  • If the dome has been placed correctly you should not be able to see the thin tube when facing the mirror.

Cleaning Your Hearing Aids

  • Unscrew/remove tube
  • Insert tube cleaner through the tube ensuring all debris has been removed.
  • Reattach the tubes to your hearing aid.
 

Please choose your model of hearing aid in the videos below: