All Clinic Opening Times:
9:30 a.m - 5.30 p.m.

Coronavirus COVID-19 Notice: All our branches will continue to remain open Monday to Friday 9:30 am-5:30 pm. Please call 020 8059 9645 to book your appointment.

Self-Help Guide To


What is Ear Wax?

Ear wax provides an important protective coating on the skin within the ear canal. The quantity of earwax produced varies greatly from person-to-person. A small amount of earwax in your ear is entirely normal and healthy.

In most cases, earwax falls out on its own, so there’s no need to remove it. However, if it is completely blocking your ear canal and causing hearing loss, it will need to be removed.

Excessive ear wax also needs to be removed where an ear impression is required for the production of a custom hearing aid mould.

If your hearing aid is whistling then excessive ear wax may be the cause. We can assess this for you and remove wax where necessary.

Preparing Your Ear for Wax Removal

You will need to have used olive oil spray or drops, twice-a-day for a minimum of 14 days before your appointment with us. Additionally, it is important to continue using olive oil daily, right up until the date of your appointment. Olive oil products are available from your local pharmacy. If you have not used olive oil for at least two weeks prior to your appointment then please contact us to rebook your appointment.

The use of olive oil will loosen the wax. You may then find that the wax falls out by itself, resulting in the unblocking of your ear and the restoration of your hearing. If this happens, then please contact us to cancel your appointment with us.

Email: or by phone 020 8059 9645. 

Sometimes, the use of olive oil can cause further hearing loss, or it can make the feeling of blockage seem worse. This is normal. However, it is important that you continue with the olive oil use, as recommended above. Olive oil softens the wax, and our procedure for removing wax relies on the wax being soft enough to enable this process.


How To Use Ear Drops & Ear spray

Pull the upper ear (the pinna) upwards & backwards.

Holding the bottle in an upright position with the nozzle placed in the ear, depress the actuator fully twice

Massage the ear gently. If possible, lie on your side for a few minutes to allow oil to reach the wax.

Wipe off the excess.

Looking After Your Ears

Do not insert any objects into your ears (e.g. cotton buds, matchsticks, and hair pins).  The use of ear candles may result in serious injury and does not help get rid of excessive wax.

If you have any previous history of ear operations, perforated eardrums or have been previously advised against the use of olive oil, then always seek further medical advice prior to use. 

Always read the label before using olive oil. If olive oil use causes discomfort, dizziness or irritation/itching of the skin then please advise your GP.