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TERMS & CONDITIONS

Hearing Aid Warranty

Hearing aids within our bundle range come with a five-year product warranty unless otherwise stated as two-years.

Our warranty covers your hearing aid(s) against malfunction, breakdown and faulty workmanship. The warranty does not cover items such as ear moulds, receivers, remote controls or Bluetooth accessories.

Repairs or re-shells required due to misuse, accidental damage or loss of hearing aid are not covered by the warranty and would be chargeable. In addition, faults due to unauthorised repairs, wax or moisture are not covered by the warranty.

Nothing in these conditions will reduce your statutory rights relating to faulty or mis-described goods.  For further information about your statutory rights, you can contact your local Trading Standards Service or Citizens Advice Bureau.

Interest Free Payments

12 month interest free finance is provided by V012 Retail Finance Limited is authorised and regulated by the Financial Conduct Authority. ID may be required for credit application.

Interest-free monthly payment plans are available on all hearing aids and related accessories within the bundle packages. Subject to status. There are no arrangement fees or hidden extras. Your monthly payment will begin four weeks after your fitting appointment. You can settle any outstanding amount on your balance early without penalty.

Aftercare

Audiological Science offer with the purchase of the hearing aid/s aftercare for the lifetime of the hearing aid at no extra cost for all inclusive packages. This is to include annual hearing tests, general servicing and fine-tuning. Aftercare is only offered at current UK-wide advertised locations on the website. Please see our Locations Page for the current list. Previous consultation location(s) will not be available for aftercare unless they are part of this current list.

Home visits – Although we do offer home visits, this is at the Company’s discretion and we reserve the right to limit our services to branch visits only at times of short capacity. Please refer to our Locations Page for a list of current locations.

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